Effective Date: June 20, 2024

Thank you for shopping at JustBaby Luv.

1. Refund Eligibility

We want you to be completely satisfied with your purchase. You may request a refund within 30 days from the original purchase date. To be eligible for a refund, the following conditions must be met:

• The item must be unused, undamaged, and in the same condition that you received it.
• It must be in the original packaging.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Personalized items.
• Gift cards.
• Downloadable software products.

3. Refund Process

• Initiating a Refund: To request a refund, please contact our customer service team at support@justbabyluv.com with your order details and reason for the refund request.
• Return Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Refund Timeframe: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within a reasonable timeframe, typically within 5 business days.

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@justbabyluv.com.

5. Exchanges

We do not offer exchanges at this time. If you need a different item, size, or color, please initiate a return for the original item and place a new order for the desired item.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at:

JustBaby Luv
Email: support@justbabyluv.com
Website: www.justbabyluv.com